Cancellation by Customer:

• Customers can request a cancellation within 24 hours of placing the order by contacting customer support.
• If the order has already been dispatched, cancellation requests will not be entertained.
• Once the cancellation request is approved, the refund process will be initiated.

Cancellation by Taj Universal Trip

• Taj Universal Trip reserves the right to cancel orders due to unforeseen circumstances such as product unavailability, errors in pricing, or issues with payment processing.
• Customers will be notified of such cancellations and a full refund will be provided.

Refund Policy

Refund Eligibility:

• Refunds are applicable for orders canceled within the stipulated time frame.
• Defective or damaged products are eligible for refunds after a thorough review by our quality control team.
• If the replacement for a defective or damaged product is not available, a refund will be processed.

Refund Process:

• Refund requests must be submitted within 7 days of receipt of the product.
• Customers need to provide proof of purchase and details of the issue for which the refund is being requested.
• Once the refund request is approved, the amount will be credited back to the original payment method within 7-14 working days.

Non-Refundable Conditions:

• Products that have been used or altered.
• Products not in their original packaging.
• Items purchased during clearance sales or promotions unless they are defective.

Replacement Policy

Replacement Eligibility:

• Products that are found to be defective or damaged upon delivery are eligible for replacement.
• Customers must report the issue within 48 hours of receiving the product.

Replacement Process:

• Customers should contact customer support to initiate the replacement process.
• Proof of defect or damage, such as photographs or videos, may be required.
• Once the issue is verified, a replacement product will be dispatched within 7 working days, subject to availability.

Non-Replacement Conditions:

• Products damaged due to misuse or mishandling by the customer.
• Products that are no longer in stock or have been discontinued.

General Guidelines

Customer Support:

• For any queries or assistance regarding cancellation, refund, or replacement, customers can reach out to our customer support team via email or phone.
• Our support team is available Monday to Friday, 9 AM to 6 PM IST.

Shipping Costs:

• If the return is a result of our error (e.g., defective or incorrect product), Taj Universal Trip will cover the shipping costs for returning the product.
• For other return reasons, the customer may be responsible for the shipping costs.

Final Decision:

• Taj Universal Trip reserves the right to make the final decision on all cancellation, refund, and replacement requests.